OSP News

Blue Complete Announce Upcoming Disaster Recovery Test

Posted: 04/22/2024

Blue Cross Complete will perform a Disaster Recovery Test from Saturday, April 27, at 8 p.m. to Sunday, April 28, at 1 p.m. During this time, all websites and member portals hosted by Blue Cross Complete will be unavailable. Navinet and Availity will remain available.

Blue Cross Complete is contractually required to perform DR Tests to demonstrate that in the event of a disaster, the company would be able to continue to provide critical business services (e.g., eligibility verification, claims processing as well as servicing members and providers). DR testing is also a best practice to reduce company risk by ensuring the recoverability of systems and data.

If you have any questions, contact your Blue Cross Complete provider account executive, or call the Blue Cross Complete Provider Inquiry at 1-888-312-5713. Go to mibluecrosscomplete.com to review the Provider Resource Guide for additional contact information.

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